Welcome to the ArcelorMittal Promo Shop!

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Frequently Asked Questions

How fast will I get my order?
Production times are listed for every item on the site - listed as lead time. This is the number of business days it takes to print your item. The number of days for delivery is based on Federal Express Ground, and depends on your location (usually about 3 to 5 business days). If you need an item faster than the production time shown, or if you have any questions, contact us – we love a challenge and would be happy to help!
Can I split my order and ship to multiple locations?
Absolutely! Just let your customer support team know (you’ll get an email from them shortly after you place your order!) and they’ll be happy to assist.
Can I ship internationally?
Yes. It’s best to work with our web store team on this since each case is different. Please contact us!
What type of payments do you accept?
We accept all major credit cards.
When do you charge my credit card? Do you require pre-payment?
We authorize your card once your order is ready to go into production, but we do not collect the funds until your order ships.
Can I order less than the minimum quantity listed for a product?
No. The minimum quantity listed for each item is the absolute least amount our star suppliers are able to decorate on a product.
Do you charge sales tax?
We collect all applicable taxes for goods and services shipped to New York, and New Jersey.
What is your return policy?
Since we offer made-to-order goods, we do not issue refunds once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refunds for defective or damaged merchandise, provided these requests are made within three business days of receipt of the merchandise. Please contact your account manager for more information.